Refund policy

Every ZARQA Couture piece is made to order, cut to your size or measurements and embroidered by hand after you order it. Because of that, our policy is a little different from a ready-made shop.

Cancelling an order

• You can cancel within 12 hours of placing your order, before any work begins, for a full refund of what you have paid.
• After that, fabric is cut and dyed and the hand-work begins, so the first payment (60%) is non-refundable. Any later payments you have made for stages not yet started are refunded.

No returns or exchanges

Every piece is stitched and customised for you, so we don't accept returns or exchanges, including for a change of mind or for the size you chose from our size chart.

Alterations

If the fit isn't quite right, we can alter your piece. Each alteration costs ₹500, plus the shipping cost to send it to us and back. Message us on WhatsApp and we'll arrange it.

If something is wrong

• If your piece arrives damaged, has a making fault, or isn't what you ordered, message us on WhatsApp within 12 hours of delivery with photos and an unboxing video (Unboxing Video is must).
• We will repair it at no cost to you.
• Small or some variations in hand-embroidery, and slight colour differences from what you see on your screen, are part of handmade work and are not faults.

How refunds are paid

Where a refund applies (a cancellation within the window above), it goes back to your original payment method within 7 working days. Your bank may take a few more days to show it.

Contact

WhatsApp +91 93502 56719 · Instagram @zarqacouture